Privacy Policy Megacacino — Our Commitment to Protecting Your Personal Data

Megacacino ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal data as a player or visitor of the Megacacino platform.

This document applies to all information you provide to us during registration, platform use, interactions with our support team, or through any other communication channel. By using the Megacacino platform, you acknowledge that you have read and understood this Privacy Policy.

Megacacino collects several categories of personal data depending on how you interact with our platform:

We may also collect data you voluntarily provide through satisfaction surveys, user feedback, or promotional programmes. Participation in these activities is entirely optional.

The personal data we collect is used for the following purposes only:

• Operating and managing your account — including registration processing, login authentication, and maintenance of your account profile.
• Processing financial transactions — deposits, withdrawals, and any payments related to bonuses or promotions.
• Identity verification (KYC) — ensuring compliance with legal requirements and preventing fraud and money laundering.
• Providing customer support — helping you resolve any issues or queries related to your account and games.
• Platform security — detecting and preventing fraudulent activity, unauthorised access, and system abuse.
• Responsible gaming compliance — monitoring gaming patterns to identify signs of problem gambling and provide appropriate intervention.
• Service communication — sending important notifications regarding your account, transactions, and changes to terms.
• Marketing communication (with consent) — sending information about the latest promotions and offers where you have given consent to receive such communications.
• Platform analytics and improvement — understanding usage patterns to improve the overall user experience.

Megacacino processes your personal data on valid legal grounds. Depending on the purpose of processing, the applicable basis is:

• Contract performance — processing required to carry out the agreement between you and Megacacino, such as account management and transaction processing.
• Legal obligations — processing required to comply with applicable laws, including KYC and anti-money laundering requirements.
• Legitimate interests — processing for platform security, fraud prevention, and service improvement purposes, subject to consideration of your rights and interests.
• Consent — for marketing communications and any optional processing that requires your explicit consent. You may withdraw this consent at any time.

Megacacino does not sell your personal data to anyone. However, in the course of operating the platform, we may share certain information with the following parties under limited and controlled circumstances:

• Payment service providers — banks, card companies, and e-wallet operators that process your deposit and withdrawal transactions. They receive only the data necessary to process the relevant transaction.
• Identity verification service providers — KYC partners who help us verify player identities. All such partners are bound by strict confidentiality agreements.
• Game providers — gaming software companies such as Pragmatic Play, Evolution, and other providers require certain session data to operate games correctly.
• Relevant authorities — when required by law, court order, or a valid request from a law enforcement agency.
• Professional advisors — lawyers, accountants, and security consultants bound by professional confidentiality obligations.

Megacacino implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration or disclosure:

• Encryption in transit — all communications between your browser and Megacacino servers are protected with SSL TLS 1.3 and 256-bit keys.
• Encryption at rest — personal data stored in our databases is encrypted using industry-standard encryption algorithms.
• Role-based access control — only staff who require access to specific data to perform their duties are granted authorisation.
• Continuous monitoring — security monitoring systems operate 24/7 to detect anomalies and intrusion attempts.
• Regular security audits — our platform undergoes regular security assessments by independent experts.
• Two-factor authentication — available to player accounts as an optional additional security layer.

While we take reasonable steps to protect your data, no security system can guarantee absolute protection. Should any security incident involving your data occur, we will notify you and the relevant authorities as required by applicable law.

Megacacino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. General data retention period guidelines are as follows:

• Active account data — retained for the duration your account is active and for several years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of seven years in accordance with financial record-keeping legal requirements.
• KYC verification documents — retained for a minimum of five years after the business relationship ends.
• Game history — retained for three years for responsible gaming and dispute resolution purposes.
• Support communication records — retained for three years from the date of the last interaction.

Once the specified retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

Megacacino uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential to platform operation.
• Preference cookies — storing user preferences such as interface language and display settings to enhance ease of use.
• Analytics cookies — helping us understand how users interact with our platform for service improvement purposes. Data collected is anonymised.
• Security cookies — used to detect and prevent fraudulent activity and to protect player accounts.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help documentation.

You have a range of rights regarding the personal data we hold about you. Megacacino is committed to respecting and facilitating the exercise of these rights:

Megacacino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or changes to the services we offer.

When significant changes occur, we will notify you via an in-platform notification or by email to the address registered with your account. The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.

Continued use of the Megacacino platform after any amendments take effect will be deemed acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns or wish to submit a request regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• In-platform live chat — the fastest way to get a response. Our support team operates 24/7 and can connect you with the data privacy team if needed.
• Support email — [email protected] (please include "Data Privacy Enquiry" in the subject line to expedite your response).

We aim to respond to all privacy-related enquiries within three business days. More complex requests such as data portability or data deletion may require up to 30 days to be fully processed.